Help for the Hacked

Even when taking every precaution to keep your computer safe and your online information secure, there may be a time when you find your online information has been compromised. However you can still protect yourself if you suspect you are a victim of an attack by taking immediate action. The sooner you respond, the greater chance you have of reducing harm.

Part of positioning yourself to take quick action is to be diligent about monitoring your online activity including your online banking account, email messages and social media accounts if applicable. Being aware of the following activity may indicate you are under attack and your accounts have been compromised, and allow you to respond quickly.

  • You can no longer log into Online Services even though you know your password is correct.
  • Money is being transferred out of your online bank account.
  • Your friends or co-workers are receiving emails from you that you never sent.
  • Someone is posing as you and posting messages on your social media page (such as Facebook or Twitter).
  • Contact information or other settings on your Online Services account are being changed without your knowledge or consent.
  • A website or service provider you use announces they have been hacked and user accounts or passwords have been compromised.

As soon as you suspect your online accounts have been compromised, take the following actions.

  • If you can still log into Online Services, change your password immediately. We recommend you use a strong password that is difficult to guess.
  • Change your Online Services User ID.
  • Change your security questions.
  • Close accounts if any transactions were conducted or if any account information was communicated.
  • Cancel your debit card if unauthorized transactions have been made.
  • If you can’t log in, contact Woodforest Customer Care immediately at 1-877-968-7962.
  • Change your password on any other accounts that have the same password.
  • Once you have regained access, review all of your account activity to identify any fraudulent transactions.
  • Review your account settings to make sure nothing has been changed by the attacker.

Woodforest Online Services automatically sends Security Alerts when your account settings have been changed, however it is good practice to review them after an attack to double-check accuracy and change any settings that have been altered.

After your online account is secure, be sure to report the fraud. Contact the following three major credit bureaus to place a fraud alert on your credit file:

  • Equifax at www.equifax.com
    800-525-6285
  • Experian at www.experian.com
    888-397-3742
  • TransUnion at www.transunion.com
    800-680-7289
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Contact us!

Toll-Free: 1-877-968-7962
General Inquiries:
info@woodforest.com
Or visit our Contact Us page

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