If you have any questions or inquiries regarding Online Services, please contact us at the following email address or one of the phone numbers below.  Please remember not to include any personal information in an unsecure email, including account number, user ID or passwords. To send a Secure Message, log into your Online Services account and go to the Message Center.

• Email:  support@woodforest.com
• Phone:  
           Toll-Free:  1-877-968-7962
           Houston: 832-375-2000

We want to know if you are not completely satisfied with the service you received.  If you have a concern or complaint, please contact us at the following:

• Email:  customerservice@woodforest.com

• Mail:  Woodforest National Bank
           P.O. Box 7889
           The Woodlands, Texas 77387-7889

For Check Verification requests call: 1-888-247-4204

You can receive 24 Hour account information by calling our Telephone Banking System. For easy access, we have a local Houston number and a toll free number for use when calling from outside the area.

Toll-Free: 1-866-226-5724
Houston: 832-375-2100

To authorize Woodforest to provide account certification, print the Account Certification Letter and mail or fax it to:

P.O. Box 7889
The Woodlands, Texas 77387-7889
Fax: 832-375-3101

Please visit your local branch and speak with a retail banker.

Toll-Free: 1-866-682-7045
Houston: 832-375-2002

You can also report a lost or stolen Debit MasterCard® through online banking services. Log into the online services Web site, click Self Service, and then select Report a Lost or Stolen Debit Card.