Debit Card Fraud Text Alerts - Frequently Asked Questions
How do I enroll in Woodforest Debit MasterCard® Fraud Text Alerts?
Click here to visit the enrollment webpage to enroll your debit card in Fraud Text Alerts.
Can I enroll more than one debit card in Fraud Text Alerts?
Yes. You must go through the enrollment process for each card you enroll.
What happens if I do not enter the one-time verification code sent by text message during the enrollment process?
Your mobile device remains in an "unverified" status until you enter and send the one-time verification code. You must enter the one-time verification code within 30 minutes after it has been sent to your mobile device. The one-time verification code expires after 30 minutes.
What happens if I do not receive the one-time verification code?
Re-enroll in Fraud Text Alerts after 30 minutes has transpired. If you still do not receive the one-time verification code, please text HELP to 69962 or MYWNB. If you do not receive a reply text, contact Customer Care at 1-877-968-7962.
Why do I have to verify my phone during the enrollment process?
Entering the one-time verification code during enrollment is a safety feature to ensure you are in possession of the mobile device being enrolled.
Will I receive a call from the Fraud Department and a Fraud Text Alert when fraudulent activity has been detected on my debit card?
A Fraud Specialist will first attempt to contact you by phone. If contact by phone is unsuccessful, a Fraud Text Alert is sent to your enrolled mobile device.
When I receive a Fraud Text Alert, what number is displayed on my mobile device?
The number displayed is 69962 or MYWNB.
How do I unsubscribe from, or opt-out of, Fraud Text Alerts after I have enrolled?
Send STOP to MYWNB from your enrolled mobile device. You will receive an unsubscribed confirmation text message.
How many Fraud Text Alerts will I receive?
You will receive no more than two (2) Fraud Text Alerts per day.
What does the text message state?
A sample Fraud Text Alert follows:
Woodforest Banking Fraud Alerts: Fraud Protection Alert on Woodforest National Bank Debit Card ending in 12345. Call 1-866-962-3728.
What actions do I take when I receive a Fraud Text Alert?
Call the phone number as instructed. A Fraud Specialist will assist you to determine the validity of the transaction(s) and take appropriate action if fraud is suspected.
Is there a charge to use Fraud Text Alerts?
Woodforest does not charge customers for Fraud Text Alerts services. However, mobile service provider message and data rates may apply. Please contact your service provider for rates.
What is SMS?
SMS, or Short Message Service, is a text messaging service for mobile phones or SMS-enabled devices. SMS allows the exchange of short text messages between mobile phone devices or systems designed to communicate with mobile phone devices (such as Fraud Text Alerts).