Debit Card Fraud Text Alerts - Frequently Asked Questions

How do I enroll in Woodforest Debit MasterCard® Fraud Text Alerts?

  • Click here to visit the enrollment webpage to enroll your debit card in Fraud Text Alerts.

Can I enroll more than one debit card in Fraud Text Alerts?

  • Yes.  You must go through the enrollment process for each card you enroll.

What happens if I do not enter the one-time verification code sent by text message during the enrollment process?

  • Your mobile device remains in an "unverified" status until you enter and send the one-time verification code.  You must enter the one-time verification code within 30 minutes after it has been sent to your mobile device.  The one-time verification code expires after 30 minutes.

What happens if I do not receive the one-time verification code?

  • Re-enroll in Fraud Text Alerts after 30 minutes has transpired.  If you still do not receive the one-time verification code, please text HELP to 69962 or MYWNB.  If you do not receive a reply text, contact Customer Care at 1-877-968-7962.

Why do I have to verify my phone during the enrollment process?

  • Entering the one-time verification code during enrollment is a safety feature to ensure you are in possession of the mobile device being enrolled.

Will I receive a call from the Fraud Department and a Fraud Text Alert when fraudulent activity has been detected on my debit card?

  • A Fraud Specialist will first attempt to contact you by phone.  If contact by phone is unsuccessful, a Fraud Text Alert is sent to your enrolled mobile device.

When I receive a Fraud Text Alert, what number is displayed on my mobile device?

  • The number displayed is 69962 or MYWNB.

How do I unsubscribe from, or opt-out of, Fraud Text Alerts after I have enrolled?

  • Send STOP to MYWNB from your enrolled mobile device.  You will receive an unsubscribed confirmation text message.

How many Fraud Text Alerts will I receive?

  • You will receive no more than two (2) Fraud Text Alerts per day.

What does the text message state?

  • A sample Fraud Text Alert follows:

    Woodforest Banking Fraud Alerts:  Fraud Protection Alert on Woodforest National Bank Debit Card ending in 12345. Call 1-866-962-3728.

What actions do I take when I receive a Fraud Text Alert?

  • Call the phone number as instructed.  A Fraud Specialist will assist you to determine the validity of the transaction(s) and take appropriate action if fraud is suspected.

Is there a charge to use Fraud Text Alerts?

  • Woodforest does not charge customers for Fraud Text Alerts services.  However, mobile service provider message and data rates may apply.  Please contact your service provider for rates.

What is SMS?

  • SMS, or Short Message Service, is a text messaging service for mobile phones or SMS-enabled devices.  SMS allows the exchange of short text messages between mobile phone devices or systems designed to communicate with mobile phone devices (such as Fraud Text Alerts).
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Toll-Free: 1-877-968-7962
General Inquiries:
info@woodforest.com
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