Fraud Alerts FAQs

Woodforest Debit Card Fraud Alerts - Frequently Asked Questions

How will I be notified when suspected fraudulent activity has been detected on my debit card?
  • You may receive an email, SMS text message, or phone call to verify the suspicious transaction(s). If you opt-out of SMS Woodforest Debit Card Fraud Alerts, or no email or invalid email is on file, a Woodforest Debit Card Fraud Specialist may attempt to contact you by phone to verify the transaction.
What number/email address will my Woodforest Debit Card Fraud Alert be sent from?
  • Woodforest Debit Card Fraud SMS Alerts are sent from 96475.
  • Woodforest Debit Card Fraud Email Alerts will be sent from CardAlert@woodforest.com.
How do I unsubscribe from, or opt-out of, Woodforest Debit Card Fraud SMS Alerts?
  • Send STOP to 96475 from your mobile device. You will receive an unsubscribed confirmation text message.

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How many Woodforest Debit Card Fraud Alerts will I receive?
  • The Woodforest Debit Card Fraud Alert message frequency may vary per user.
What does the Woodforest Debit Card Fraud SMS Alert state?
  • SMS Woodforest Debit Card Fraud Alert example:

    FreeMsg: Woodforest Card Fraud Alert Card ending 1234
    Did you attempt $15.30 at XYZ Merchant, Seattle WA, US
    Reply YES or NO
    STOP to opt out
What actions do I take when I receive a Woodforest Debit Card Fraud SMS Alert?
  • Reply or select with one of the following:
    • Yes/Y - You verify and confirm the transaction attempted on your debit card was authorized. Your card will be unblocked, and you may re-attempt transaction again if previously declined.
    • No/N - You verify and confirm the transaction attempted on your debit card was NOT authorized. Your card will remain blocked, contact Woodforest immediately (toll-free) 1-866-682-7045.
  • After your selection is made you will receive an additional notification with follow-up information.
  • SECURITY TIP: Woodforest will never ask for your PIN number, One-Time Passcode, or other passwords.
Is there a charge to use Woodforest Debit Card Fraud Alerts?
  • Woodforest Card Fraud SMS alerts sent from 96475 will be a Free to End User (FTEU) message. You can opt out of receiving SMS fraud alerts sent from 96475 at any time by replying the word STOP to 96475. If you reply STOP, you may receive an additional text acknowledging our receipt of your request. For help with SMS, send the word HELP to 96475 or call us at 866-682-7045. Supported carriers for card fraud SMS alerts include but may not be limited to: AT&T, Sprint, MetroPCS, Verizon Wireless, T-Mobile®, and Cricket. Wireless carriers are not liable for delayed or undelivered messages. Wireless data rates and fees may apply to all non-fraud related SMS alerts and messages sent from Woodforest. Message frequency may vary per user.
What is SMS?
  • SMS, or Short Message Service, is a text messaging service for mobile phones or SMS-enabled devices. SMS allows the exchange of short text messages between mobile phone devices or systems designed to communicate with mobile phone devices (such as Woodforest Debit Card Fraud Alerts).

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