Google Pay Frequently Asked Questions

What devices can I use with Google Pay?

You can use Google Pay on the following Android devices:

  • NFC-enabled phone and tablet running Android OS 4.4 (KitKat) or higher
  • NFC-enabled Android smartwatches
  • Mobile ChromeTM browser running v53 or higher

Can I use multiple Woodforest cards with Google Pay?

Yes, you can use multiple cards with Google Pay. Devices do not share cards, so if you want to use the same card on two different devices, you will need to add the card on each device separately. To ensure you’re using your Woodforest card, tap the card image on each of your devices to set it as your default payment card. You can easily switch between cards whenever you make a purchase.

How do I set my Woodforest card as my default card in Google Pay?

Once you’re in the Google Pay app, you can easily set your default card

On Android phone or tablet:

  1. Open the Google Pay app
  2. Tap your Woodforest card
  3. Tap Set as default card

How do I add my card?

Add your Woodforest card to Google Pay on your Android device in a few easy steps.

On Android phone or tablet:

  1. Open the Google Pay app on your device, touch the + sign to add a credit or debit card.
  2. Position your card in the camera frame to automatically enter your card information. Enter the security code found on the card and provide additional information as required. You can also manually enter the card number.
  3. Accept the terms of service and set your screen lock (Activating Device Administrator is part of the Google Pay setup process).
  4. If requested, follow any additional steps to verify your card.

Why am I being asked to verify my Woodforest card?

For security reasons, we may need you to provide additional verification to add your Woodforest card to Google Pay. If necessary, the Google Pay app will tell you how to verify your card.

Once your information is verified, you will see an on-screen message that your card is ready for Google Pay.

Does Woodforest charge anything to use Google Pay?

Woodforest National Bank does not charge to use Google Pay. However, be aware that charges from your mobile carrier may apply depending on your data plan..

Where can I use Google Pay?

You can use Google Pay at over one million locations whose payment terminals are NFC-enabled and set up to accept Google Pay. You can also use Google Pay to make purchases in apps and online using your device mobile Chrome browser (running Chrome v53 or higher) at participating merchants.

View the list of merchants and apps at the Google Pay site.

Do I need to be connected to the internet or a cellular network to make a payment?

No, but you will need to connect every so often to refresh the app. This will help ensure Google Pay is ready to pay when you are.

What is a contactless payment?

Contactless payments are transactions that use chip-based technology and require no physical connection between the payment device (a card or mobile device) and the physical merchant terminal.

What if my Woodforest card or device is lost or stolen?

For assistance with a lost or stolen card or device, please call Woodforest Customer Care at:

  • Toll-Free: 1-877-878-7229
  • Houston: 832-375-2000

Where can I find more information about Google Pay?

To learn more about Google Pay, please visit the Google Pay site.

Where can I view transaction history made with Google Pay?

On Android phone:

  1. Open the Google Pay app
  2. Touch the card you used to pay
  3. Find and tap your transaction
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