Android Pay Frequently Asked Questions

What devices can I use with Android Pay?

You can use Android Pay on the following Android devices:

  • NFC-enabled phone and tablet running Android OS 4.4 (KitKat) or higher
  • NFC-enabled Android smartwatches
  • Mobile ChromeTM browser running v53 or higher

Can I use multiple Woodforest cards with Android Pay?

Yes, you can use multiple cards with Android Pay. Devices do not share cards, so if you want to use the same card on two different devices, you will need to add the card on each device separately. To ensure you’re using your Woodforest card, tap the card image on each of your devices to set it as your default payment card. You can easily switch between cards whenever you make a purchase.

How do I set my Woodforest card as my default card in Android Pay?

Once you’re in the Android Pay app, you can easily set your default card

On Android phone or tablet:

  1. Open the Android Pay app
  2. Tap your Woodforest card
  3. Tap Set as default card

How do I add my card?

Add your Woodforest card to Android Pay on your Android device in a few easy steps.

On Android phone or tablet:

  1. Open the Android Pay app on your device, touch the + sign to add a credit or debit card.
  2. Position your card in the camera frame to automatically enter your card information. Enter the security code found on the card and provide additional information as required. You can also manually enter the card number.
  3. Accept the terms of service and set your screen lock (Activating Device Administrator is part of the Android Pay setup process).
  4. If requested, follow any additional steps to verify your card.

Why am I being asked to verify my Woodforest card?

For security reasons, we may need you to provide additional verification to add your Woodforest card to Android Pay. If necessary, the Android Pay app will tell you how to verify your card.

Once your information is verified, you will see an on-screen message that your card is ready for Android Pay.

Does Woodforest charge anything to use Android Pay?

Woodforest National Bank does not charge to use Android Pay. However, be aware that charges from your mobile carrier may apply depending on your data plan..

Where can I use Android Pay?

You can use Android Pay at over one million locations whose payment terminals are NFC-enabled and set up to accept Android Pay. You can also use Android Pay to make purchases in apps and online using your device mobile Chrome browser (running Chrome v53 or higher) at participating merchants.

View the list of merchants and apps at the Android Pay site.

Do I need to be connected to the internet or a cellular network to make a payment?

No, but you will need to connect every so often to refresh the app. This will help ensure Android Pay is ready to pay when you are.

What is a contactless payment?

Contactless payments are transactions that use chip-based technology and require no physical connection between the payment device (a card or mobile device) and the physical merchant terminal.

What if my Woodforest card or device is lost or stolen?

For assistance with a lost or stolen card or device, please call Woodforest Customer Care at:

  • Toll-Free: 1-877-878-7229
  • Houston: 832-375-2000

Where can I find more information about Android Pay?

To learn more about Android Pay, please visit the Android Pay site.

Where can I view transaction history made with Android Pay?

On Android phone:

  1. Open the Android Pay app
  2. Touch the card you used to pay
  3. Find and tap your transaction
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