Confirmation and Verification Services

Verify account and balance information easily and securely.

Select the type of Confirmation request you require and submit your request as instructed.

Online services:

Woodforest National Bank responds to the below types of confirmation requests submitted online through Confirmation. Mailed, emailed, or faxed requests will not be accepted. Confirmation provides an easy-to-use, secure online platform. Please visit www.confirmation.com and click the "Get Started" button to sign up for an account if you do not already have one.

Below are just a few benefits of using Confirmation:

Provides faster responses
than mail, fax, or email

More secure than mail,
fax, or email

Organizes all requests and
responses in one place

Need a little help? Contact Confirmation’s customer support team.

Call: (866) 325-7201 | Email: customer.support@confirmation.com

Verification of Deposit

Often referred to as VOD, Verification of Deposit or Verification of Assets. Typically sent by Mortgage Lenders, Loan Officers, or other Loan Origination entities to confirm the assets of your applicant before loan terms are extended.

Verify personal account types, balances, opening date, number of days overdrawn and more.

Submit requests through confirmation.com. Mailed, emailed, or faxed requests will not be accepted. Requests are worked in the order of receipt. Please allow 3-5 business days for your request to be completed.

Credit Inquiries

Creditors requesting account information on Woodforest customers to verify certain aspects of a commercial account.

Verification of account type, balance in relative terms (low, moderate, high), opening date, number of days overdrawn.

Submit requests through confirmation.com. Mailed, emailed, or faxed requests will not be accepted. Requests are worked in the order of receipt. Please allow 3-5 business days for your request to be completed.

Audit Confirmations

Confirmation of account and financial data requested by audit and CPA firms to comply with accounting standards.

Verification of deposit (asset) and loan (debt) balances as of a certain date.

Submit requests through confirmation.com. Mailed, emailed, or faxed requests will not be accepted. Requests are worked in the order of receipt and are typically completed within 2 business days.

Mortgage Reverifications

Mortgage Quality Control (QC) Audit Firms, QC Audit and Mortgage Departments at banks, Mortgage/QC Audit Departments at non-bank lenders or Mortgage Compliance Managers requesting to evaluate the validity and quality of Woodforest customer financial information used in original underwriting decisions.

Verify the validity of statements and account information provided during the loan application and qualification process.

Submit requests through confirmation.com. Requests are worked in the order of receipt. Please allow 3-5 business days for your request to be completed.

Additional services:
Woodforest Merchant Check Verification

Call: 1-888-247-4204 (toll-free)

Medical, Public Assistance, or Housing Authorities

Verify information for Woodforest customers receiving medical, public, or housing assistance under state or federal assistance programs.

Submit your request form outlining the data and balances needing verification by fax to 832-375-3101. Include the full account number(s), Social Security Number or Tax ID, and the customer’s authorization for their account information to be released to a third party. The request must be signed by our customer within the 90 days prior to the submission of the request. If your request includes the customer’s Social Security Number or Tax ID only, Woodforest will provide information for all deposit accounts held by the customer. Requests received without a full account number or SSN/TIN will be declined. Please include your return fax number or email address on the request form so we can return the request as quickly as possible.

Woodforest will confirm demand deposit account types (checking or savings), account number(s) (masked), provide current balance(s) as well as average balance(s) for the past 2, 3, 6 and 12 months, open and closed dates, current interest rate, YTD number of NSF items as well as indicate if the account has a joint owner.

CD and IRA account information will include the account number(s) (masked), current balance(s), open and closed date(s), early withdrawal penalty, current interest rate(s) as well as indicate if the account has a joint owner.

Note – Should you require balance confirmation of specific dates, Woodforest can provide balances for up to 4 dates. Please clearly indicate the dates in your request if balances are needed for certain dates.

We are not able to return your original request form. Woodforest will respond with the requested information on a generated report.

Requests are worked in the order of receipt. Please allow 3-5 business days for your request to be completed. Allow additional processing time if statements, withdrawals or check copies are requested.

Social Security Administration (Retirement, Survivors & Disability Insurance) Address Verifications

Verification of customer’s current mailing address for beneficiaries receiving direct deposit of Social Security benefit payments.

Submit your request form requesting the address verification for the beneficiary receiving benefit payments. Include the individual’s name, account number, Social Security Number, and address currently on file in your records. Woodforest will provide our customer’s current mailing address. Please provide a valid address or fax number to receive our response.

Submit requests by fax to 832-375-3101 or by mail to:

Woodforest National Bank
Attn: VOD Department
25231 Grogans Mill Rd, 4th Flr
The Woodlands, TX 77380

Requests are worked in the order of receipt. Please allow 3-5 business days for your request to be completed.

Important GuidelinesFrequently Asked Questions
  • You must provide complete account numbers. If a request is submitted with masked account number(s) or SSN/TIN it will not be processed.
  • An incorrect or invalid account number or SSN/TIN will also prevent the request from being processed.
  • Customers must provide authorization for the bank to release account information to a third party. If a request is received without the customer's signature and without their authorization, the request will be declined.
  • Forms must be legible and complete. Illegible forms or forms received with incomplete information will be declined.
  • Our preferred method of return communication is by email. Please provide a secure email address on your request for our reply. If you do not have an email address, please provide a valid fax number or mailing address.
  • How do I know my request has been received?
    Please allow 3 business days for your request to be processed. We will not have specific information until that time.
  • Where do I send my request?
    Please submit requests as instructed appropriate to your request type. Requests sent to an incorrect fax number (where applicable) will not be returned or completed.
  • Can you return my original request?
    Requests are worked in the order of receipt. Medical, Public Assistance, and Housing Authority requests submitted by mail or through a branch may be delayed.
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