Contact Us

Exclamation iconPlease note our revised phone support hours below.

For questions or inquiries regarding Woodforest National Bank, please visit one of our locations, or contact us at the numbers and e-mail addresses below.

Phone NumbersAddressE-mailChat Live

Toll-Free: 1-877-968-7962

Houston: 832-375-2000

Monday - Saturday
9:00am - 5:00pm (CT)

P.O. Box 7889
The Woodlands, TX

General Inquiries:

Support Inquiries:

Bill Payment Inquiries:

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Monday - Friday

8:00am - 5:00pm (CT)

Online and Mobile Banking Support

If you have any questions or inquiries regarding Online Services, please contact us at the following email address or one of the phone numbers below.  Please remember not to include any personal information in an unsecure email, including account number, user ID or passwords. To send a Secure Message, log into your Online Services account and go to the Message Center.

  • Email:
  • Phone: Toll-Free:  1-877-968-7962 
                  Houston: 832-375-2000


We want to know if you are not completely satisfied with the service you received.  If you have a concern or complaint, please contact us at the following:

  • Email:
  • Mail:     Woodforest National Bank
                Attn: Customer Advocacy and Resolution
                P.O. Box 7889
                The Woodlands, Texas 77387-7889

Check Verification

For Check Verification requests call: 1-888-247-4204

24-Hour Account Information

You can receive 24 Hour account information by calling our Telephone Banking System. For easy access, we have a local Houston number and a toll free number for use when calling from outside the area.

Toll-Free: 1-866-226-5724
Houston: 832-375-2100

Need to change the address on your account?

Please visit your local branch and speak with a retail banker.

Need to report lost or stolen Woodforest Debit Cards?

Toll-Free: 1-866-682-7045
Houston: 832-375-2002

You can also report a lost or stolen Woodforest Debit Card through online banking services. Log into the online services Web site, click Self Service, and then select Report a Lost or Stolen Debit Card.

Servicemember Civil Relief Act To Our Servicemembers and Their Families

Because Woodforest National Bank is proud of our nation’s servicemembers and the sacrifices made, we want you to know about assistance available under the Servicemember Civil Relief Act. Please visit or contact us at 1-888-282-2265 to determine your eligibility.

Woodforest National Bank

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