Message from CEO James "Jay" Dreibelbis

This is an unprecedented time for our country and around the globe as we work together to combat the spread of the coronavirus (COVID-19). Our team is working diligently to ensure we're here when you need us to meet your banking needs. Be assured, Woodforest remains financially strong and committed to providing the very best in financial services regardless of the challenges our nation may face.


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Online Banking and Mobile Banking App*

With online banking and our mobile banking app, you can check balances, view transactions, make payments, and more. Download the Woodforest Mobile Banking App* if you haven't yet done so. With our mobile app you can access your accounts anytime, anywhere.*

*Mobile data rates may apply. See your carrier for details.


Enroll in Online BankingGet the Mobile Banking App


Telephone Banking
Access 24-hour account information by calling our Telephone Banking System (toll-free) at 1-866-226-5724.

Revised Branch Hours

For the latest information regarding branch hours, please visit our locations page.


Branch Hours & Locations

Coronavirus (COVID-19) Assistance Line

Toll-Free (877) 310-0116 (Mon - Sat 8 am - 6 pm CT)

You can contact us through Secure Messaging in online banking. Log in to online banking and select the "Messaging" tab.

For all other questions regarding your account, please visit our contact us page.

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We appreciate your patience. We are experiencing high call volumes and longer than normal wait times through our call center. To learn more about how to access your account through online banking and mobile banking, please visit us here. Thank you for being a valued customer.

Woodforest understands the difficult times our small businesses are having during the COVID-19 crisis. We are moving quickly to give you access to the Paycheck Protection Program loan under the new federal legislation.


You may now begin the application process to request a loan under the SBA’s Paycheck Protection. Download the application and the required information documents below. Once your application is complete, please call the Stimulus Hotline: Toll-Free (800) 685-6783 (Mon - Sat 8 am - 6 pm CT) for further instructions. You may also drop off your completed application and supporting documentation at one of our branch locations.


Click below to download the application and required information documents.


Required InformationProgram Application


For the latest information on this program and other offers under the CARES Act, we encourage our customers to visit the small business section of the Treasury Department CARES website or the SBA website for additional information.


Program Elements

The following information is not to provide you with legal advice but is intended to share some points from the CARES Act:

  • The Paycheck Protection Loan Program expands loan eligibility under the SBA 7a program with the intention to assist businesses with covering costs related to payroll (including healthcare and certain related expenses), mortgage interest, rent, leases, utilities and interest on existing debt.
  • Loan amount maximum is 2.5 times average monthly payroll or up to $10 million.
  • Borrowers will need to certify that they've been impacted. There will be no personal guarantees or collateral associated with the loan.
  • There will also be a payment deferral and loan forgiveness program.
  • Detailed application requirements are still to be determined.

Some of the eligible businesses include:

  • Businesses with fewer than 500 employees
  • Hotels, motels, restaurants, and franchises with fewer than 500 employees at each physical location without regard to affiliation under 13 C.F.R. 121.103
  • Sole proprietors and independent contractors
  • 501(c)(3) nonprofits

Cyber Security:

Please be wary of stimulus lending scams that promote fast cash and high-interest-rate, short-term loans, especially those inviting you to complete an online form for immediate funds that require confidential personal or business information such as Tax IDs and Account Numbers.


Additional Resources:

SBA Assistance

Government Resources

Important Message: COVID-19 Cyber-Security Scams

The Department of Homeland Security's Cybersecurity and Infrastructure Security Agency (CISA) recently issued a Cyber Alert,(1) "Defending against COVID-19 Cyber Scams," reminding individuals to remain vigilant for scams related to COVID-19. Visit https://www.cisa.gov/coronavirus for more information from CISA.


Email, Text, Social Media Scams

Be aware of cyber "actors" who have been sending emails containing malicious attachments and links to fraudulent websites to trick recipients into revealing sensitive information or donating to fraudulent charities or causes.

  • Customers should be wary about any email with a "COVID-19" related subject line, attachment or hyperlink. In addition, exercise caution on social media, in text, or if receiving calls containing pleas related to COVID-19.
  • If you receive a suspicious email or text message, do not respond, do not click on links, and do not open attachments.
  • Woodforest will never ask you for a debit card PIN, access code or online banking password.

Check Scams

The recently approved stimulus package will require that some payments be made by check to recipients. Please be aware of check scams.

  • The government (or your bank) will not call to ask for your Social Security number, bank account, credit card number, or any other personal private information.
  • The government will not ask you to pay anything upfront, such as a fee, to receive your money.
  • Any reports of money already available are not true. Be wary of anyone who tells you they can expedite or obtain a payment or loan for you.

For specific examples and useful information on COVID-19/Coronavirus scams, visit:
https://www.consumer.ftc.gov/blog/2020/02/coronavirus-scammers-follow-headlines
https://www.consumer.ftc.gov/features/coronavirus-scams-what-ftc-doing
To report suspicious/scam behavior, visit the Federal Trade Commission - https://www.ftc.gov/complaint


(1)https://www.us-cert.gov/ncas/alerts/aa20-03a

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