Fraud Alerts

Woodforest Debit Card Fraud Alerts

Woodforest Debit Card Fraud Alerts are designed to notify you when unusual activity is detected on your Woodforest Debit Card. Woodforest Debit Card Fraud Alerts may include an SMS text message to your mobile device, or an email to the primary address we have on file. We will ask you to respond to the alert letting us know if you authorized the transaction in question.

How Woodforest Debit Card Fraud Alerts Work

Your debit card is continuously monitored for transactions that occur outside of your normal transaction activity. This may include:

Exclamation iconPurchases made at unfamiliar locations
Exclamation iconExcessive transactions in a short period of time
Exclamation iconTransactions made during unusual timeframes
Exclamation iconPurchase patterns that are consistent with previously identified fraud trends

If your debit card is identified as having potentially fraudulent activity we may block your card and a Woodforest Debit Card Fraud Alert may be sent to you to verify the suspicious transaction. If no response is received or we are unable to send a notification via email or SMS, an agent may attempt to contact you by phone in order to verify the transaction. Your debit card may remain blocked until you verify the transaction.

How to Enroll

You are automatically enrolled in Woodforest Debit Card Fraud Alerts based on the terms and conditions of your account. Woodforest Debit Card Fraud Alert SMS messages are Free to End User (FTEU). For more information please refer to the Communications Agreement found within your account Terms and Conditions, or within the Woodforest Debit Card Fraud Alert FAQs.

Additional Information
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Security Tip:
Woodforest will never ask for your PIN number, One-Time Passcode, or other passwords.

FAQ icon

For more information, visit our Woodforest Debit Card Fraud Alerts FAQs.

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For questions or support,
please contact us.

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